UK mainland shipping
For UK mainland orders your shipping costs will be automatically applied at checkout. We offer two types of shipping, dependent on the size of your item:

Large: for large items our delivery service £20.00. Pieces such as The Oakley Planter fall within this bracket.

Standard: for standard items our delivery service is £10.00. Pieces such as our lampshades fall within this bracket.

Once your order has been processed, it will be sent via courier and will arrive within 2-5 working days. Please note that the courier will not phone in advance. If you have any questions about delivery, please contact us by studio@oakleymoore.com or +44 (0)207 351 3474. Please note that Scotland and Ireland fall into a different shipping zone for our delivery service.

Outside UK mainland, Scotland and Ireland shipping
For orders placed from the Channel Islands, Isle of Man, Isle of Wight, Scilly Islands, Scotland, Northern Ireland and Ireland your shipping costs will be automatically applied at checkout. We offer two types of shipping, dependent on the size of your item:

Large: for large items our delivery service £30.00. Pieces such as The Oakley Planter fall within this bracket.

Standard: for standard items our delivery service is £15.00. Pieces such as our lampshades fall within this bracket.

If you are ordering from these zones, please expect your parcel within 3-7 working days.

International shipping
Large international deliveries are dependent on the volumetric weight of your order. If you are an international customer, please contact us either by telephone or by e-mail when an order is placed so we can arrange a delivery quote where possible. Please note that all international shipping may lead to additional costs such as import duties.

If your shipping address is not listed, please contact us at studio@oakleymoore.com and we will do our best to arrange your shipment.

International deliveries will arrive within 11-17 working days.

We hope that you will be delighted with your handcrafted piece. If it is unsuitable, we operate with a 14 day return policy. You may return the item within 14 days of receiving your purchase, provided that is returned in its original condition, with your proof of purchase. If the item is in its original condition, you will be eligible for a full refund.

Refunds are normally processed within 14 days. Should you experience any delay please contact the team for an update. 

You may return the goods in person or post your purchase back to our studio. You will be accountable for the cost of returning goods to us and will remain accountable for the returned goods until they arrive at our studio. We recommend taking considerable care when re-packaging our pieces as they are fragile.

Damage to a returned item incurred in transit will mean you are no longer entitled to a refund or an exchange.

Our returns address is Oakley Moore Interior Design, New King's House, 136-144 New King's Road, London, SW6 4LZ.

Please contact us via email or telephone before returning a piece. Email us at studio@oakleymoore.com or call us on +44 (0)207 351 3474.

We ensure our pieces are packaged excellently. However, if your item is damaged in transit or upon delivery, please email us proof of the damage within 7 days of delivery. Once we have received proof you will be entitled to a full refund or an exchange. In these cases, Oakley Moore Interior Design will cover the carriage fees to and from the customer only.

Please note made to order items cannot be returned.

Website
You may access the website www.shop.oakleymoore.com for your own personal use. Use of the content for any commercial or illegal purpose is not permitted. The website and its contents are the intellectual property of Oakley Moore Ltd. While every effort is made to ensure that this website is free from viruses, this cannot be guaranteed and Oakley Moore Interior Design shall not be liable to any person for loss or damage which may arise as a result of using this website, or any third-party links to other websites or applications.

Prices
All item prices listed on this website are in UK Pounds and exclude shipping. We reserve the right to change prices at any time before confirmation of an order.

Ordering
If you are excluded from our listed shipping rates, delivery and shipping estimates can be provided on request before making a purchase. Delivery prices quoted may increase with the volume of the order. Customers are recommended to contact their local authorities if purchasing from outside the UK to confirm what tax and duties may be relevant.

Please contact us at studio@oakleymoore.com or via +44 (0)207 351 3474 if you have any queries.